Services

Contacting Clinic/Provider

Messages can be sent either via phone (651-528-8183) or current patients/family may leave a message via the patient portal.  Note only messages that include a name a return phone number will be answered.  Fax messages may be sent to 651-528-8184.

Phone Contact:

#1, Urgent: Urgent line is intended only to address questions/issues that cannot wait for normal business hours.  During business hours (9-5, M-F, excluding holidays) our clinic nurse will call back as soon as possible, which is usually the same day.  Outside business hours one of our providers will return the call.  Keep in mind that it may be several hours before a call can be returned.  This line is not meant for emergencies.  If there is an emergency, the patient/family should call 911 or go to an urgent/emergency care center.

#2, Clinic RN: Current patients/families/facilities may leave a non-urgent message for our clinic nurse.  Voices messages will usually be returned within one business day.

#3, SPECIALIZED NP: This line is only intended for long-term care facilities working with one of our NP specialists.

#4 BILLING/SCHEDULING: Questions regarding billing or scheduling can be left for support staff.  Voices messages will usually be returned within one to two business days.

PATIENT PORTAL: Current patients/families may leave a non-urgent portal message.  As providers do not log into the portal system on a regular basis it is best to direct portal messages to the clinic nurse.  In most cases, the nurse/provider will respond to portal messages via phone.

NO SHOW POLICY: Patients who no show for an appointment or canceling a scheduled appointment less than 24 hours in advance will be charged $75 for a 30-minute appointment and $150 for a 60-minute appointment.  Insurances do not cover these fees.

FEE TRANSPARENCY:  Fee-for-service rates are determined by patients’ insurance, including co-pays.  Patients assume responsibility for all co-payments and late-fees.

Patients assume responsibility for updating Clinic about changes in their insurance.

Providers charge the following private fees: MD - $300 per hour;  NP - $255 per hour.

TELEMEDICINE: Our Clinic currently performs all visits via telemedicine only.  We use a platform (doxy.me) that does not require any download to a computer and is free for current patients.  This can be accessed from any device that connects to the internet and has a camera, including a smartphone.  The platform supports multiple users simultaneously from different locations.  All people who participate in a visit must have appropriate permission to join.  This platform is HIPAA compliant.  Sessions are not recorded.

Current patients, or their health care agent, must give consent to the use of telemedicine.

If at any time either the patient or the provider feels that care needs to take place in-person, they need to inform the other party verbally or in writing.  This Clinic will assist in the transfer of their care to another provider who can accommodate in-person visits as soon as possible.  However, how long it takes to transfer care will be determined by availability of the new provider accepting the transfer.  Though the Clinic will provide some resources, patients/family must assume the responsibility for contacting the new provider and setting up an appointment with them.  Once the Clinic has received the appropriate Release of Information, we will forward the patient’s records to the new provider.